Effective Date: July 17, 2026

At Friends Coffee Co., your privacy matters to us. We believe in treating your personal information with the same care and respect that we strive to show every customer who walks through our doors.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, place an order, join our rewards program, sign up for marketing messages, book our mobile coffee cart, apply for employment, or otherwise interact with us online or in person.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Friends Coffee Co., we may collect the following information.

Information You Provide

When you voluntarily provide information to us, we may collect:

• Name
• Email address
• Phone number
• Mailing or billing address
• Payment information
• Event details for mobile coffee cart bookings
• Messages submitted through contact forms
• Customer reviews or feedback
• Survey responses
• Employment application information

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on pages
• Referring websites
• Approximate geographic location
• Cookies and similar technologies

Information From Third Parties

We may receive information from trusted third-party providers including:

• Square and Square Loyalty
• Payment processors
• Online ordering platforms
• Google services
• Social media platforms
• Analytics providers
• Marketing platforms

How We Use Your Information

We use your information to:

• Process purchases and payments
• Fulfill online orders
• Coordinate coffee cart bookings
• Respond to customer inquiries
• Manage rewards and loyalty accounts
• Send receipts and order confirmations
• Improve our website and services
• Personalize your experience
• Send promotional emails and text messages if you choose to receive them
• Analyze website traffic and visitor behavior
• Detect and prevent fraud
• Process employment applications
• Comply with legal obligations

Marketing Communications

If you opt in, we may send you:

• Seasonal drink announcements
• Promotions and special offers
• Loyalty rewards updates
• Event announcements
• Coffee cart availability
• Company news
• Community updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at hello@friendscoffeeco.com.

You may opt out of marketing text messages by replying STOP to any message.

Even if you opt out of marketing communications, we may still send important service-related messages regarding your orders, bookings, rewards account, or other transactions.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Improve website performance
• Analyze visitor activity
• Measure marketing effectiveness
• Support online advertising and remarketing

Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect certain website features.

Payment Information

Friends Coffee Co. does not store complete payment card information on our servers.

Payments are securely processed through trusted third-party payment providers that maintain their own privacy and security practices.

Online Ordering

If you place an order through our website or an integrated ordering platform, we may collect information necessary to:

• Process your order
• Complete payment
• Contact you regarding your order
• Coordinate pickup or delivery
• Improve future ordering experiences

Friends Rewards Program

If you participate in our loyalty or rewards program, we may collect information such as:

• Purchase history
• Reward balances
• Visit frequency
• Rewards redeemed
• Birthday, if voluntarily provided
• Contact information

This information helps us administer our rewards program and provide personalized offers.

Mobile Coffee Cart Bookings

When requesting information or booking our mobile coffee cart, we may collect:

• Name
• Email address
• Phone number
• Event location
• Event date and time
• Guest count
• Requested services
• Payment information
• Booking communications

This information is used solely to provide and manage your event.

Employment Applications

If you apply for employment with Friends Coffee Co., we may collect:

• Contact information
• Resume
• Employment history
• Education
• References
• Availability
• Any additional information you voluntarily provide

Employment information is used only for hiring and employment-related purposes.

How We Share Information

Friends Coffee Co. does not sell your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

• Payment processors
• Website hosting providers
• Square and Square Loyalty
• Email marketing providers
• SMS messaging providers
• Online ordering services
• Analytics providers
• Delivery partners
• Booking platforms
• Professional advisors
• Government agencies when required by law

These providers are permitted to use your information only as necessary to perform services on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Although we work to protect your information, no method of transmitting information over the internet or storing electronic data is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our products and services
• Complete transactions
• Maintain business records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will promptly delete it.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, ordering services, or other external websites.

Friends Coffee Co. is not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request corrections
• Request deletion of certain information
• Request a copy of your personal information
• Withdraw consent where applicable
• Opt out of certain marketing communications

To exercise any of these rights, please contact us at hello@friendscoffeeco.com. We may need to verify your identity before processing your request.

Wisconsin Residents

Friends Coffee Co. complies with applicable federal and Wisconsin privacy laws. If additional state privacy laws become applicable to our business in the future, we will update this Privacy Policy as needed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, technology, or website functionality.

When changes are made, the updated Privacy Policy will be posted on this page with a revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, how we collect or use your information, or if you would like to exercise your privacy rights, please contact us.

Friends Coffee Co.
Email: hello@friendscoffeeco.com
Website: www.friendscoffeeco.com

We are committed to protecting your privacy and will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.